If you are dissatisfied with any product you have received in your box, please contact us at firstname.lastname@example.org within five (5) days of receiving your order. We will provide a Credit (as defined below) to your Crisper account for the products you are not satisfied with. We may require you keep the item or provide photographic documentation of the item you are dissatisfied with.
You are responsible for inspecting items upon their delivery for any damage or other issues including but not limited to the freshness of the products you receive. Although unlikely, if you have any reason to believe that a product in your delivery is not suitable for consumption, please contact us immediately at email@example.com.
As a result of certain situations, we may issue you credits of a promotional value that will be automatically applied to future purchases made by way of your Crisper account or otherwise applied to your subscription, as applicable. Credits are promotional in nature, are not transferable, may only be redeemed as instructed by us and are not exchangeable for cash or other property.
Credits only remain available if you maintain both an active Crisper account and an active subscription. Cancelling your subscription or Crisper account will result in the cancellation of your credits. You may only redeem credits after they are applied to your Crisper account. Any decision made by us regarding a dispute as to your credit balance is final.