Shipping Policy

If you live just outside the delivery area and would like to subscribe to our meal kits, email us at info@crisperkits.ca and we'll see if we can accommodate you.

Shipping times and dates are estimates and actuals may vary due to weather conditions and other factors, some of which may be outside of our control. If there are events beyond our control that interfere with our ability to deliver the products to you on your scheduled delivery day, we will attempt to deliver your products on the following day. In the event that we remain unable to deliver your products on the day which follows your original scheduled delivery day, we will issue you a credit for the purchase price of that delivery. You are responsible for the purchase price of the products if we are unable to make your delivery at your confirmed address at the specified time due to reasons caused by you.

We consider the products delivered when the courier arrives and surrenders custody of the products in accordance with the delivery instructions you have specified in your Crisper account. We will presume that any individual present at the location specified in the delivery instructions is authorized to receive the delivery on your behalf. If there is no individual present at the location specified in the delivery instructions we will leave the package unattended at the address or location you have specified. You are responsible for insuring the clarity and completeness of the delivery instructions provided to us.

You are responsible for inspecting all products you receive from us for any damage or other issues upon their delivery to you. You are solely responsible for determining the freshness of the products you receive. You should use a thermometer to confirm that the internal temperature of any perishable ingredients are in cool and refrigerated condition, below 4°C. Should the products not be fresh upon their delivery to you, please let us know and we will handle the matter in accordance with our return policy.

Our kits include reusable insulated bags and water ice packs that keep perishable ingredients cold and fresh for up to 24 hours after your delivery arrives. You are responsible for the products as of the moment when the courier gives up custody of the products in accordance with the instructions in your Crisper Account. You are responsible for a product degradation as a result of any events (including the passage of time) after the delivery of the products. Please keep in mind season and temperatures in your area at the time of delivery and plan deliveries and storage accordingly.

Upon reception and following inspection of any delivered products, you must immediately refrigerate all perishable items and are responsible for following refrigeration, food safety, safe food handling instructions and food consumption recommendations from the Ministry of Agriculture, Food and Rural Affairs, OMAFRA & Canadian Food Inspection Agency (CFIA) to reduce risks of foodborne illnesses including such recommendation for at-risk groups (i.e. for pregnant women, young children, elderly and individuals with compromised immune systems). You should use a food thermometer to ensure that all applicable items are cooked at recommended internal temperatures.